Frequently Asked Questions

High-Speed Internet

Q. Is High-Speed Internet access compatible with both PC and Mac?

A. Yes. High-Speed Internet will work with a PC or a Mac.

Q. Is it possible to watch TV and surf the Internet at the same time?

A. Yes! The network was built with convenience in mind. The services can share the same line and not interfere with each other.

Q. Can I take calls while using the high-speed Internet connection?

A. Yes! This high-speed Internet solution doesn't use a telephone line and will not interfere with phone calls.

Q. How can I find out if high-speed Internet is available in my area?

Phone Service

Q. What is Kinetic by Windstream’s phone service?

A. Kinetic by Windstream’s phone service provides peace of mind knowing you will always have reliable emergency connection as a back up to your cell phone. You will never have to worry about dropped calls, Windstream’s home phone can also help you reduce your cell phone plan and cost!

Q. What is VoIP, or Voice over Internet Protocol?

A. Voice over Internet Protocol is a technology developed to send calls over existing data networks. While some services use the Internet for call transmission, cable companies use a separate network to give you a far superior connection.

Q. What is the difference between phone service from my provider and traditional phone service?

A. Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your favorite calling features like caller ID, call waiting and voice mail. You can save even more money by bundling this service with Internet services. You'll have three great services on one convenient monthly bill.

Q. If I subscribe to phone service through my provider, will I still get services like Call Waiting and Caller ID?

A. Yes! You can still get your favorite calling features. Popular features include: Voice Mail, Call Waiting, Caller ID, Call Waiting with Caller ID, and Three-Way Calling.

Q. How can I find special offers on phone service in my area?

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